Diagnosing Print Issues -- IP Addresses

For one reason or another, people will often want to figure out what the IP Address is for their printer.  Maybe a job is failing over and over, but the printer will print the status page fine, etc…  The network cable is plugged in, etc.  On the printer, the IP Address can generally be in the section of the menu called “Information Pages” or something along those lines.  You can see what the IP address is set to in the printer.  Then one can see if this IP Address matches the printer driver.

Once you have a configuration page, you can go START>CONTROL PANEL>PRINTERS AND FAXES>Select your device, RIGHT CLICK> PORTS — Widen column and see if the number listed there is the same as the IP Address on the printer itself.  If it is not, there is your printing problem.  They need to match!

Give us a call if you need printer driver help, we can do this for $50.  Or just read the blog and do it yourself!  ;)

Please call us for laser printers in Denver!